NY539 - Implementation of Improved Business Practices for Proteaflora Certification to AS/NZS ISO9002

In 1996 the Horticultural Research and Development Corporation assisted in the certification of an Australian nursery, Proteaflora, for its Quality Management system. Proteaflora achieved certification to International Quality Standard, ISO9002 in December 1996, after implementing a program of developing and improving all administrative and nursery activities to meet the standards, and producing documentation to support the quality activities. Employee involvement, customer focus and customer service, quality products, and quality service were used as key indicators for measuring the program’s success.